blog.species5618.net » Severn Trent

Severn Trent AARRGGHH

Species5618 — Fri, 21 Sep 2007 09:59:40 +0000

For years, I have complained about Severn Trent Waters billing practices of sending out bill at RANDOM intervals, on the 14th of the month Demanding payment in 10 days, like WHO has 100 quid to spare in the last few week of a month!!!!

No they have taken the bisuit,
i have just recieved my FIRST bill since January, and seeing as they managed to wriggle out of any compensation for the lack of running water for 10+ days this summer are aksing for 340 quid, are they having a laugh

Perhaps its time to look and monthly direct debit, so i check out their web site, which has SOD all information other than contact then, which I did. So after 15 minutes on a IVR on hold, i get some fuckwit who insisted on asking me what payment plan I wanted, I dont know, that it what i rang up for !!!,

AAARRRRGGHHHH,

No running Water, Day 5

Species5618 — Fri, 27 Jul 2007 12:38:29 +0000

Well here we are, Day 5, of no running fresh water, and no form date for normal service….
Water Storage in attic is now empty so the bathroom toilet no longer flushes normally, so we are using a jug to move water from the bath to the cistern
Also have various containers in the garden collecting rain water from the conservatory and garage for future flushing etc, however it has stopped raining!!!!!!!
Been to B&Q no water butts left, funny that!
May go out of town and get some 5 gallon drums and an electric pump and start pulling water out of a local stream for toilet flushing!

We have a BOWSER right outsight the house, and watching the queues and discussions is more entertaining than big brother!!! ??It is easy to spot one or two families who seem to be sending their kids to the bowser every 20 mins,
However like many of the bowsers in Gloucester, it is empty with hours of the refill, when the tanker arrives, it is like the Branston Relish advert with the ice cream van, everyone comes running!!!!!

In the mean time I got invited to a meeting as a Watford office, an office with SHOWER facilities, so I packed a towel,

The wife has been to hers brothers and mothers for washing and showers

My son is in Austria with scouts so gets to miss all this fun, while my daughter does not seem to be bothered at all, in fact caught her going to the toilet at 0400 the other morning, muttering to herself ???I must not flush the toilet, I must not flush the toilet???

I have to say though, while people are complaining about empty bowesrs etc, i have to hold my hat up to severn trent water, in some areas bowsers were on the street BEFORE the water actually ran out, and filling and deploying 600 bowsers and sourcing another?? 1000 more from neighbouring water authorities is no easy task, as ANYONE who has ever been involved an project management will fully understand

More or less water

Species5618 — Sun, 22 Jul 2007 20:30:21 +0000

well that’s it the water has died

and now the power is “at risk”

Doh, Doh Doh !!

Water Water everywhere, but not a drop to drink

Species5618 — Sun, 22 Jul 2007 12:28:43 +0000

While most of gloucester is flooded, the water treatment plant has been flooded and shut down

OH and the Severntrent water web site, http://www.stwater.co.uk/, has collapsed under the strain

SNIPPET FROM BBC http://news.bbc.co.uk/1/hi/england/gloucestershire/6910559.stm

Severn Trent Water said the water supply situation was serious and is urging customers to conserve water, not run baths or hose down any dirty areas on Sunday.
The situation is serious, our pumping and treatment works at Mythe has been flooded by the water. It has been overwhelmed. We cannot remember a time the works itself have ever been flooded like this. It doesn’t sit on the flood plain it is some way off.
“Our pumps and processes have had to be switched off. We’ve had to evacuate the site.
“Some treated water is left in our reservoirs serving Cheltenham, Tewkesbury and Gloucester. If people are careful we can maintain the supply a little longer.
“We are organising staff and putting bowsers out into areas of Gloucester first then Cheltenham and Tewkesbury.
“The situation we are dealing with is truly exceptional and unprecedented.
It will be sometime, at least a couple of days, before we can supply water through the pipes again,” he said.
Some supermarkets in Gloucester were reportedly rationing bottled water to one per customer.

??SNIPPET FROM SEVERN TRENT SITE http://www.stwater.co.uk/server.php?show=ConWebDoc.3155

Water Supply Situation for Cheltenham, Gloucester and Tewkesbury – Sunday 22 July 2007
Floods shut down water treatment works at Tewkesbury????

Severn Trent Water’s Mythe Water Treatment Works in Tewkesbury has been submerged by rising flood water and had to be shut down and the site evacuated in the early hours of Sunday morning.
This means that water supplies to customers in the Tewkesbury, Cheltenham and Gloucester areas will be seriously affected for at least the next 72 hours.??
Andy Smith, Severn Trent???s director of water services, explained:?? ???We estimate that the situation will continue until at least Wednesday.?? We must wait for the flood water to subside before we can begin to assess the damage done to equipment and machinery at Mythe.?? And even when we are able to restart the works, it will take some time for the network and water supplies to return to normal.
???In the meantime, we are arranging for bowsers ??? or mini water tankers ??? to be delivered today to various sites across the towns affected to ensure that customers have access to water whilst we deal with the incident.???
??Andy added:?? ???We are therefore urgently appealing to customers to use water sparingly and, in that way, help one another to make the remaining supplies last longer.???