Sent my son’s phone back for repair and very quickly got a repair price, but that is where the slick system fell done.
It would appear that booking in a phone via http://service.europe.htc.com/ does not book it into the service center, instead a HTC employee then books the phone in for repair and gets all the emails.
If I now go to http://service.europe.htc.com/Tracking.aspx and put my details it says “payment is now due” but when I click on the link is get and error “There was an error processing your transaction Field $amount (amount) should be an integer number”, but if I goto http://www.htc.com/uk/Repair_tracking.aspx, I have to use a different booking reference and some HTC employee’s email address and get told “IN-Repair” whenever I call the support guys, they refer it to the second URL, http://www.htc.com/uk/Repair_tracking.aspx and ask if I have received the quote, well no, it was sent to the HTC guy, email@example.com who’s email address has been registered against MY phone.
They then promise to contact the repair center and call me back, and after TWO days I call them again.
This has been going on for THREE weeks, all I want is my fucking phone.
In the mean time I have been on ebay to see if I can get one for less than the repair costs, and report the old one as stolen, to stop anyone selling it on. No luck so far.
Finally got someone to step away from the script
And resend me the invoice , with the payment link
Except the payment link was the same one I already had, and did not work
So after a major rant I have to send a cheque, or postal order,
If cheque, than it has to clear.. before they start so it would be mid jan before??I get the phone back
So just been to post office and arranged special delivery a postal order