How is it that the monopolies commision have not yet address???s the Water Companies….
Following on from my Previous RANT about utility companies, they just wont listen, Severn trent did it again.
So this time I figure I will phone up and make a suggestion that they adjust their billing cycle to fit in better with the 80% of the working world who are monthly paid.
So after some fairly serious button pushing throigh the call centre menus, I get a person (I am going to resist using the word human !!!!!!
Well thats a start… of a BAD day…
This Stupid Person ( i wont be sexist), firstly failed to comprehend whyattheir billing date had to do with when people get paid, so I had to force feed them the idea, of altering the billing cycle as it could save them thousands of pounds in paper , post etc.
But they dont seem to have a “suggestions box”, so she said she would add it to the system, as a note on my account, like that is going to make any differance.
Back to the drawing board, sounds like they are in serious need of a business effeciancy team, but hey why should they, they have no competition and therefore NO drive to reduce there overheads…….
